Terms & Conditions

Last updated: 9 October 2026

1. Introduction

Welcome to Bubbli!

These Terms & Conditions govern your use of our website, https://www.hellobubbli.com, and the purchase of products and services offered through our online store.

Bubbli is operated by TKD Commerce OÜ, a company registered in Estonia.

Throughout these Terms & Conditions, the terms "Bubbli", "we", "us", and "our" refer to TKD Commerce OÜ.

The terms "customer", "you", and "your" refer to individuals or entities accessing our website or purchasing our products.

By placing an order, you agree to these Terms & Conditions. Your use of the website is also subject to applicable legal requirements.

Please read these terms carefully before making a purchase.

Nothing in these Terms & Conditions limits or excludes any mandatory consumer rights provided under applicable Estonian or European Union law.

2. Company Information

Legal company name: TKD Commerce OÜ

Brand name: Bubbli

Registered address: Keevise tn 3, 11415 Tallinn, Estonia

Country: Estonia

Website: https://www.hellobubbli.com

Email: info@hellobubbli.com

TKD Commerce OÜ is responsible for operating the Bubbli online store and fulfilling purchases made through our website.

3. Products and Product Information

Bubbli offers household cleaning products, including laundry detergent sheets, dishwasher detergent sheets, and related products.

We aim to provide accurate product descriptions, specifications, images, usage instructions, and pricing information.

Product packaging, appearance, and design may occasionally vary from the images displayed on our website due to product updates or manufacturing changes.

Such variations will not materially affect the product characteristics agreed upon at the time of purchase.

Customers are responsible for reading and following the usage instructions, safety information, and warnings provided on the product packaging.

Products must be used only for their intended purposes.

4. Product Availability

All products displayed on our website are subject to availability.

We make reasonable efforts to maintain accurate stock information.

However, availability may occasionally change due to unexpected demand, inventory discrepancies, or supply disruptions.

If a product becomes unavailable after you place an order, we will contact you and offer an appropriate solution, such as an alternative product, delayed delivery by agreement, or a refund.

We will not substitute a materially different product without your agreement.

5. Prices and Payments

All product prices are displayed in euros (€), unless otherwise indicated.

Prices include applicable taxes where required by law. Any additional delivery charges or other mandatory fees will be clearly displayed before you complete your purchase.

We reserve the right to modify product prices at any time.

However, price changes will not affect confirmed orders, except where permitted by applicable law or expressly agreed with the customer.

Payments are processed through the secure payment methods available during checkout.

By submitting an order, you confirm that you are authorized to use the selected payment method.

Orders will generally be processed after payment has been successfully authorized or confirmed.

If payment cannot be completed, we may be unable to process the order.

6. Placing an Order

To place an order through our website, customers must select the desired products, provide the necessary information, choose a delivery method, and complete payment.

Before confirming your order, you will have the opportunity to review the products, quantities, delivery information, and total purchase price.

By completing the checkout process, you submit an order with an obligation to pay.

After placing your order, you will receive an electronic order confirmation.

A purchase contract is concluded when we accept your order, normally by sending the order confirmation.

We reserve the right to decline an order for legitimate reasons, including product unavailability, suspected fraud, payment issues, or applicable legal restrictions.

If we cannot fulfill an accepted order, we will inform you and provide an appropriate remedy, including a refund where required.

7. Shipping and Delivery

We provide delivery within Estonia and to selected international destinations.

Available delivery options and shipping charges are displayed during checkout.

Order Processing

Orders are generally processed within 1–2 business days after payment confirmation.

Delivery Within Estonia

Estimated delivery time is 1–3 business days after dispatch.

International Delivery

Estimated delivery times and applicable shipping charges are displayed during checkout.

Free Shipping

Free standard shipping is available for eligible orders delivered within Estonia when the product subtotal exceeds €25, after applicable product discounts and before shipping charges.

Optional premium shipping methods may involve additional charges.

Delivery estimates are not guaranteed dates. Applicable statutory delivery rights remain unaffected.

For complete information, please refer to our Shipping Policy.

8. Subscriptions and Recurring Purchases

Bubbli may offer selected products through recurring subscription plans.

By choosing a subscription, you authorize recurring orders and payments according to the subscription frequency, price, and conditions presented before purchase.

Subscription Frequency

Customers may select from the delivery intervals available for the selected product.

Recurring Payments

Subscription payments are charged according to the agreed billing schedule using the authorized payment method.

Subscription Pricing

The subscription price, applicable discounts, delivery charges, and billing frequency will be disclosed before subscription confirmation.

Any changes to an active subscription's price will be communicated in advance as required by law. Where required, we will obtain your agreement before applying the change.

Managing Subscriptions

Customers may manage their subscriptions through the available customer subscription management features or by contacting our support team.

Available options may include changing delivery frequency, adjusting quantities, updating delivery details, pausing deliveries, or cancelling the subscription.

Subscription Cancellation

Customers may cancel their subscriptions to prevent future recurring orders and charges, subject to any clearly disclosed and legally valid conditions.

Cancellation of a subscription does not automatically cancel an order that has already been placed or processed.

Statutory withdrawal rights and other mandatory consumer protections remain applicable to subscription purchases.

Further details are provided in our Subscription Terms and Conditions.

9. Product Bundles and Promotional Offers

Bubbli may offer product bundles, discounted packages, and promotional offers.

Bundles may contain a combination of laundry sheets, dishwasher sheets, or other available products.

Bundle prices and applicable discounts will be clearly displayed before purchase.

Promotional offers may be subject to specific conditions, including minimum order values, promotional periods, or product eligibility.

Unless otherwise stated, promotions cannot be combined with other offers.

We reserve the right to modify or discontinue promotions for future orders.

Confirmed purchases remain subject to the prices and conditions agreed at checkout.

Promotional conditions do not limit mandatory statutory consumer rights.

10. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at info@hellobubbli.com.

We will make reasonable efforts to cancel orders before dispatch.

If an order has already been dispatched, it may no longer be possible to stop the shipment.

However, customers retain their applicable statutory right of withdrawal and other consumer protection rights.

For more information, please refer to our Returns & Refunds Policy.

11. Returns and Refunds

Under applicable European Union consumer protection laws, consumers generally have the right to withdraw from an online purchase within 14 days after receiving the goods, without providing a reason.

To exercise this right, customers must clearly notify us of their decision within the applicable withdrawal period.

Customers must return the goods without undue delay and no later than 14 days after communicating their withdrawal.

Return Shipping Costs

If a customer returns a product because they have changed their mind, the customer is responsible for the direct cost of return shipping.

If a product is defective, damaged, or incorrect and Bubbli is legally responsible, we will cover reasonable return costs where a return is necessary.

Refund Processing

Where a customer validly exercises their statutory right of withdrawal, refunds will be processed without undue delay and no later than 14 days after we receive the withdrawal notification.

We may withhold the refund until the returned goods have been received or the customer provides evidence that the goods have been sent back, whichever occurs first.

Refunds will normally be made using the original payment method unless otherwise agreed.

Applicable standard outbound delivery charges will also be refunded where required by law.

Product Condition

Customers may inspect products to the extent necessary to establish their nature, characteristics, and functioning.

Excessive handling may result in a reduction in the refund amount where permitted by law.

Certain legally exempt products may not be eligible for withdrawal under the conditions established by applicable consumer protection legislation.

For complete details, please refer to our Returns & Refunds Policy.

12. Damaged, Defective, or Incorrect Products

We aim to ensure that every order is delivered correctly and in satisfactory condition.

If you receive a damaged, defective, or incorrect product, please contact info@hellobubbli.com.

Please include your order number, a description of the issue, and photographs where available.

We will investigate the issue and provide an appropriate solution in accordance with applicable consumer protection laws.

Depending on the circumstances, customers may be entitled to replacement, repair, a price reduction, or a refund.

Under Estonian consumer protection law, consumers generally have the right to make a claim regarding goods that do not conform to the sales contract within two years of delivery.

These statutory rights are independent of any voluntary commercial guarantees.

13. Product Use and Safety

Bubbli products must be used according to the instructions and safety information provided on the packaging.

Customers should follow all applicable warnings and recommended usage instructions.

Our products are intended for their designated household cleaning purposes.

Products should be stored appropriately and kept out of reach of children where indicated by the safety instructions.

Do not ingest cleaning products or use them for purposes other than those specified.

Bubbli is not responsible for damage caused solely by improper use, misuse, or failure to follow clearly provided safety instructions, to the extent permitted by applicable law.

Nothing in this section excludes or restricts liability that cannot legally be limited, including liability for defective products where applicable.

14. Customer Accounts

Customers may be able to create an account to manage orders, subscriptions, and personal information.

Customers are responsible for providing accurate information and maintaining the confidentiality of their account credentials.

If you suspect unauthorized access to your account, please notify us promptly.

We may temporarily restrict account access where reasonably necessary to investigate fraud, security incidents, or misuse.

Any such action will be carried out in accordance with applicable law and will not remove statutory consumer rights.

15. Intellectual Property

All content on the Bubbli website, including logos, trademarks, product images, graphics, text, designs, and other original materials, is owned by or licensed to TKD Commerce OÜ or the relevant rights holders.

These materials are protected by applicable intellectual property laws.

Customers may use the website and its content for lawful personal, non-commercial purposes.

Copying, reproducing, distributing, modifying, or commercially using protected website content without authorization is prohibited, except where permitted by law.

16. Website Use

When using our website, you agree not to:

Engage in fraudulent or unlawful activities.
Attempt to gain unauthorized access to website systems.
Introduce malicious software or harmful code.
Interfere with the normal operation or security of the website.
Misuse website content or intellectual property.
Submit false or misleading information for fraudulent purposes.

We reserve the right to take reasonable measures to protect our website and customers against unlawful or harmful activity.

17. Privacy and Personal Data

We respect your privacy and process personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Personal information may be processed to fulfill orders, manage subscriptions, provide customer support, comply with legal obligations, and conduct other lawful business activities.

For more information about how we collect, use, store, and protect personal data, please refer to our Privacy Policy.

Information about cookies and tracking technologies is available in our Cookie Policy.

18. Limitation of Liability

We make reasonable efforts to ensure that our website operates reliably and that product information is accurate.

However, temporary website interruptions, technical issues, or circumstances outside our reasonable control may occasionally occur.

To the extent permitted by applicable law, Bubbli is not responsible for losses caused solely by circumstances beyond our reasonable control or by a customer's unlawful or improper use of our services.

Nothing in these Terms & Conditions excludes or limits liability for:

Death or personal injury where liability cannot legally be excluded.
Fraud or intentional misconduct.
Defective products where mandatory product liability rules apply.
Breaches of mandatory consumer protection laws.
Any other liability that cannot lawfully be excluded or restricted.

Customers retain all statutory rights and remedies.

19. Events Beyond Our Reasonable Control

Bubbli will not be responsible for delays or failures to perform contractual obligations to the extent that such delays or failures result from circumstances beyond our reasonable control and where relief from liability is permitted by law.

Such circumstances may include severe weather events, major transportation disruptions, natural disasters, or other extraordinary events.

Where such circumstances affect an order, we will take reasonable steps to inform the customer and seek an appropriate solution.

Mandatory consumer rights relating to delivery, cancellation, refunds, and non-performance remain unaffected.

20. Complaints and Dispute Resolution

We aim to resolve customer concerns fairly and efficiently.

If you have a complaint relating to a purchase or our services, please contact us at info@hellobubbli.com.

When submitting a complaint, please provide your name, contact information, order number where available, and a description of the issue.

We will review written consumer complaints and respond within 15 days, in accordance with applicable Estonian consumer protection requirements.

If a complaint cannot be resolved directly, eligible consumers may contact the competent consumer dispute resolution body.

In Estonia, consumers may seek assistance from the Consumer Protection and Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet, TTJA) and, where applicable, submit a dispute to the Consumer Disputes Committee (Tarbijavaidluste komisjon).

Consumer Protection and Technical Regulatory Authority
Website: https://www.ttja.ee

Consumers residing in another European Union Member State may also seek assistance through their national European Consumer Centre or another competent dispute resolution body.

Nothing in these terms restricts a consumer's right to bring proceedings before a competent court.

21. Governing Law

These Terms & Conditions and contracts concluded through our website are governed by Estonian law.

Where a customer qualifies as a consumer residing in another country, this choice of law does not deprive that customer of the protection afforded by mandatory consumer laws applicable in their country of habitual residence, where relevant conflict-of-law rules require such protection.

Any disputes will be resolved by the competent courts or dispute resolution authorities in accordance with applicable law.

22. Changes to These Terms & Conditions

We may update these Terms & Conditions periodically to reflect changes in our products, services, business operations, or applicable laws.

The updated terms will be published on our website with a revised "Last updated" date.

Changes will generally apply to orders placed after the updated terms become effective.

We will not unilaterally modify confirmed purchase contracts or active subscriptions in a manner prohibited by law.

Where changes to an ongoing subscription require advance notification or customer agreement, we will comply with the applicable requirements.

23. Contact Information

If you have questions about these Terms & Conditions, your order, or our services, please contact us.

Bubbli