Shipping Policy
1. Introduction
At Bubbli, we aim to make your shopping experience simple, convenient, and reliable.
This Shipping Policy explains how we process, ship, and deliver orders placed through our website, https://www.hellobubbli.com.
Bubbli is operated by TKD Commerce OÜ, a company registered in Estonia.
This policy applies to purchases made through our website and is subject to applicable Estonian and European Union consumer protection laws.
2. Shipping Destinations
We offer delivery within Estonia and to selected international destinations.
Available shipping destinations, delivery methods, and applicable shipping charges are displayed during checkout.
Delivery availability may vary depending on the destination and local delivery services.
If delivery is unavailable to your selected address, you will be informed before completing your purchase.
3. Order Processing
Orders are generally processed within 1–2 business days after payment confirmation.
Orders are processed on business days, Monday to Friday, excluding Estonian public holidays.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
During promotional periods or periods of unusually high order volume, processing may take longer.
Once your order has been dispatched, you will receive a shipping confirmation with tracking information where available.
Order processing times and delivery times are separate.
4. Shipping Methods and Delivery Times
We work with reliable delivery partners to provide convenient and efficient shipping services.
Depending on your location, available delivery methods may include parcel lockers, courier delivery, and other local delivery services.
Delivery Within Estonia
Estimated delivery time: 1–3 business days after dispatch.
These delivery estimates apply under normal shipping conditions and are not guaranteed delivery dates.
International Deliveries
Estimated delivery times for international destinations are displayed during checkout and depend on the destination and selected shipping method.
We make reasonable efforts to deliver orders within the indicated timeframe.
Unless a different delivery period has been agreed, orders will be delivered within 30 days of the conclusion of the sales contract, in accordance with applicable consumer protection laws.
5. Shipping Costs and Free Shipping
Shipping costs depend on the delivery destination, selected shipping method, and applicable promotions.
The total shipping cost is displayed during checkout before completing your purchase.
Free Shipping on Orders Over €25
Bubbli offers free standard shipping on eligible orders with a product subtotal exceeding €25, after applicable product discounts and before shipping charges.
This offer applies to delivery within Estonia.
For international deliveries, shipping charges and any applicable free shipping offers are displayed during checkout.
Free shipping applies to eligible standard delivery methods. Any optional premium delivery services may involve additional charges, which will be clearly displayed before purchase.
6. Subscription Deliveries
Bubbli offers customers the option to receive selected products through recurring subscriptions.
Subscription deliveries are scheduled according to the delivery frequency selected by the customer.
Available subscription intervals and applicable delivery conditions are displayed before confirming a subscription.
Where free shipping is included as part of a subscription offer, it applies according to the conditions presented at the time of subscription.
Customers are responsible for keeping their delivery information accurate and up to date.
Subscription changes and cancellations are subject to our Subscription Terms and Conditions.
7. Order Tracking
After your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Tracking information may take some time to become active after dispatch.
If you have questions about your delivery status, please contact info@hellobubbli.com and include your order number.
8. Incorrect or Incomplete Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
Please ensure that your name, address, postal code, telephone number, and other required delivery details are correct.
If you notice an error in your delivery information, contact us as soon as possible.
We will make reasonable efforts to correct the information before dispatch. However, changes may not always be possible once the shipment has entered the delivery process.
If an order cannot be delivered because of incorrect information provided by the customer, additional delivery charges may apply where legally permitted and appropriately disclosed.
Your statutory consumer rights remain unaffected.
9. Uncollected Parcels
If your order is delivered to a parcel locker or collection point, please collect it within the period specified by the delivery provider.
Uncollected parcels may be returned to us after the collection deadline.
If a parcel is returned because it was not collected, additional delivery charges may apply if you request reshipment, where permitted by law.
Failure to collect a parcel does not automatically constitute withdrawal from the purchase contract.
If you wish to cancel your purchase, please notify us clearly in accordance with our Returns & Refunds Policy.
10. Delayed Deliveries
While we aim to deliver orders promptly, occasional delays may occur due to high shipping volumes, public holidays, adverse weather conditions, carrier disruptions, or other unforeseen circumstances.
If your order is delayed, please contact us so we can investigate.
If delivery does not occur within the agreed timeframe, or within 30 days where no other period has been agreed, you may generally request delivery within an additional reasonable period.
If delivery is not completed within that additional period, you may be entitled to terminate the purchase contract and receive a refund in accordance with applicable law.
In certain circumstances, you may be entitled to terminate the contract without granting an additional delivery period.
11. Lost Parcels
If your order has not arrived and you believe it may be lost, please contact us at info@hellobubbli.com.
We will investigate the shipment with the relevant delivery provider.
Where the parcel is lost before the risk of loss has legally transferred to the customer, Bubbli will arrange an appropriate solution, such as a replacement or refund.
Unless an applicable legal exception applies, responsibility for the goods remains with Bubbli until the customer or a designated recipient takes physical possession of them.
12. Damaged Deliveries
We take care to package our products securely for transportation.
If your order arrives damaged, please contact us as soon as reasonably possible.
To help us resolve the issue efficiently, we recommend providing your order number, a description of the damage, and photographs of the affected products and packaging where available.
We will review the issue and arrange an appropriate solution in accordance with applicable consumer protection laws.
Customers will not be responsible for necessary return shipping costs where products are damaged or defective and Bubbli is legally responsible.
13. Partial Shipments
In certain circumstances, orders containing multiple products may be delivered in separate shipments.
If your order is divided into multiple deliveries, we will provide relevant shipping information where available.
Customers will not be charged additional shipping fees for split shipments initiated by Bubbli unless such charges were clearly agreed before purchase.
14. International Shipping
International delivery availability depends on the destination selected during checkout.
Estimated international delivery times and applicable shipping charges are displayed before the purchase is completed.
For deliveries within the European Union, customs duties are generally not applicable to goods moving between EU Member States.
For destinations outside the European Union, customs duties, import taxes, or other fees may apply depending on local regulations.
Any applicable additional charges and responsibility for payment will be disclosed before purchase as required by law.
15. Returns and Return Shipping
If you wish to return a product, please refer to our Returns & Refunds Policy.
Under applicable consumer protection laws, customers generally have 14 days from receiving an online purchase to exercise their right of withdrawal without providing a reason.
If you return a product because you have changed your mind, you are responsible for the direct cost of return shipping.
If you receive a damaged, defective, or incorrect product for which Bubbli is responsible, we will cover reasonable return shipping costs where a return is necessary.
For assistance with returns, please contact info@hellobubbli.com.
16. Changes to This Shipping Policy
We may update this Shipping Policy periodically to reflect changes in delivery services, shipping destinations, operational procedures, or applicable legal requirements.
Updates will be published on this page with a revised "Last updated" date.
Changes will not retroactively reduce statutory consumer rights or alter agreed delivery terms where prohibited by law.
17. Contact Information
If you have questions about shipping, delivery times, tracking, or missing orders, please contact us.
Bubbli
Legal company name: TKD Commerce OÜ
Registered address: Keevise tn 3, 11415 Tallinn, Estonia
Country: Estonia
Email: info@hellobubbli.com
Website: https://www.hellobubbli.com
