Returns & Refunds Policy
1. Introduction
At Bubbli, we want you to feel confident and satisfied with every purchase.
If you are not completely satisfied with your order, we are here to help. This Returns & Refunds Policy explains your rights and the procedures for returning products, requesting refunds, and reporting damaged or incorrect items.
Bubbli is operated by TKD Commerce OÜ, a company registered in Estonia.
This policy applies to purchases made through our website, https://www.hellobubbli.com, and is governed by applicable Estonian and European Union consumer protection laws.
2. Right of Withdrawal – 14 Days
Under applicable European Union consumer protection laws, consumers generally have the right to withdraw from an online purchase within 14 days of receiving their order, without providing a reason.
The withdrawal period begins on the day after you, or a person designated by you (other than the delivery carrier), receives the goods.
For orders containing multiple products delivered separately, the withdrawal period generally begins after receipt of the final product.
To exercise your right of withdrawal, you must inform us of your decision within the 14-day withdrawal period.
You may do so by emailing info@hellobubbli.com with your order number and a clear statement that you wish to withdraw from your purchase.
You do not need to provide a reason for your decision.
3. Product Return Conditions
We encourage customers to return products in their original packaging, where reasonably possible.
Returned products should be securely packaged to prevent damage during transportation.
You may inspect products to the extent necessary to establish their nature, characteristics, and functioning, as you would reasonably be permitted to do in a physical store.
If a product has been handled beyond what is necessary for such inspection, you may be responsible for any resulting reduction in its value, in accordance with applicable law.
Opened or Used Products
Certain sealed goods that are unsuitable for return due to health protection or hygiene reasons may be exempt from the statutory right of withdrawal if their seal has been removed after delivery.
This exception applies only where the legal requirements are met. Opening packaging does not automatically remove your statutory withdrawal rights.
Products that have been used or partially consumed may be subject to a reduction in the refund amount where excessive handling has diminished their value, as permitted by law.
These conditions do not limit your statutory rights regarding faulty, damaged, or incorrectly supplied products.
4. How to Return a Product
To request a return, please follow these steps:
Step 1 – Contact Us
Send an email to info@hellobubbli.com within 14 days of receiving your order.
Please include your order number and clearly state that you wish to return your purchase.
Step 2 – Receive Return Instructions
Our customer support team will provide the appropriate return address and instructions.
Please do not send products to our registered business address unless we have specifically confirmed it as the return destination.
Step 3 – Return Your Product
After notifying us of your withdrawal, you must send the goods back without undue delay and no later than 14 days after communicating your decision.
We recommend using a trackable delivery service and securely packaging the products.
Step 4 – Refund Processing
Once the applicable refund conditions have been met, we will process your refund in accordance with the timeframes described below.
5. Return Shipping Costs
If you exercise your statutory 14-day right of withdrawal because you have changed your mind, you are responsible for the direct cost of returning the products.
The return shipping cost will depend on the delivery provider, parcel size, and country from which the products are returned.
If you receive an incorrect, defective, or damaged product for which we are responsible, we will cover reasonable return shipping costs where a return is necessary.
Please contact us before returning a defective or incorrect product so that we can arrange an appropriate solution.
6. Refunds
If you validly withdraw from your purchase within the statutory withdrawal period, we will reimburse the payments received for the returned goods, including applicable standard outbound delivery charges.
If you selected a delivery method more expensive than our least expensive standard delivery option, we are not required to refund the additional delivery cost.
Refunds will be issued without undue delay and no later than 14 days after we receive your withdrawal notification.
We may withhold the refund until we have received the returned goods or you have provided evidence that they have been sent back, whichever occurs first.
Refunds will be made using the original payment method unless you expressly agree otherwise.
We will not charge additional fees for issuing a statutory refund.
If a reduction in product value is legally justified due to excessive handling, the corresponding amount may be deducted from the refund.
The time it takes for the refunded amount to appear in your account may depend on your bank or payment provider.
7. Damaged, Defective, or Incorrect Products
We carefully prepare our orders, but occasionally problems may occur during shipping or fulfillment.
If you receive a damaged, defective, incomplete, or incorrect product, please contact us at info@hellobubbli.com.
To help us resolve the issue quickly, we recommend providing:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging, where available
We encourage you to notify us as soon as reasonably possible after discovering an issue.
Depending on the circumstances and your rights under applicable consumer protection laws, we will arrange an appropriate remedy, which may include a replacement, price reduction, or refund.
Where a product does not conform to the sales contract, you are entitled to the remedies provided by applicable law.
Any legally required repair or replacement will be provided without additional cost to you.
8. Legal Rights for Defective Products
Under applicable Estonian consumer protection law, consumers generally have the right to make a claim concerning a product that does not conform to the sales contract within two years of delivery.
If a product is defective, does not match its description, or fails to meet applicable legal requirements, you may be entitled to a repair, replacement, price reduction, or refund, depending on the circumstances.
For products where repair is not practical, replacement may be an appropriate remedy.
Where repair or replacement is impossible, unsuccessful, disproportionate, or is not provided as required by law, you may be entitled to a price reduction or termination of the contract with a refund, subject to applicable legal conditions.
These statutory consumer rights apply independently of our voluntary customer service arrangements and cannot be excluded by this policy.
9. Subscription Orders
Bubbli may offer recurring deliveries of selected products through subscriptions.
Customers may manage or cancel their subscriptions in accordance with the applicable Subscription Terms and Conditions.
Cancelling a subscription prevents future orders and recurring charges that have not yet become binding or been processed under the applicable subscription terms.
Orders already placed or processed may not be automatically cancelled when a subscription is cancelled.
However, subscription orders remain subject to applicable statutory withdrawal rights and consumer protection laws.
If you wish to return a product received through a subscription, the same statutory return and refund rules described in this policy apply.
For assistance with subscription orders, please contact info@hellobubbli.com.
10. Bundles and Promotional Offers
Products purchased as part of a bundle or promotional offer are subject to applicable consumer withdrawal and statutory guarantee rights.
If you return an entire bundle under your statutory right of withdrawal, the refund will be based on the amount paid for the bundle, including applicable refundable delivery costs.
For partial returns involving bundles or promotional discounts, any refund calculation will comply with applicable consumer protection laws and the terms disclosed at the time of purchase.
Where a promotional offer includes specific conditions, those conditions will be communicated before purchase.
Promotional conditions do not limit statutory consumer rights.
11. Order Cancellations
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at info@hellobubbli.com.
We will try to accommodate cancellation requests before dispatch.
If an order has already been dispatched, you may exercise your applicable statutory right of withdrawal after receiving the goods or otherwise withdraw in accordance with applicable law.
Please note that contacting us before dispatch does not guarantee that fulfillment can be stopped.
12. Refunds for Lost Deliveries
If your order has not arrived within the expected delivery timeframe, please contact us so we can investigate the delivery status.
Where goods are lost during delivery and the risk of loss remains with Bubbli under applicable law, we will arrange an appropriate solution, such as a replacement or refund.
Your statutory rights regarding delivery delays, non-delivery, and contract termination remain unaffected.
13. How to Contact Us
If you have any questions about returns, refunds, damaged products, or order cancellations, please contact our customer support team.
Bubbli
Legal company name: TKD Commerce OÜ
Registered address: Keevise tn 3, 11415 Tallinn, Estonia
Email: info@hellobubbli.com
Website: https://www.hellobubbli.com
We aim to handle return requests fairly, transparently, and in accordance with applicable consumer protection laws.
14. Changes to This Policy
We may update this Returns & Refunds Policy periodically to reflect changes in our business operations, customer service procedures, or applicable laws.
Any changes will be published on this page with an updated revision date.
Updates will not reduce statutory consumer rights or retroactively alter the contractual terms applicable to completed purchases where prohibited by law.
